Returns made within 10 days of the original shipment delivery date and will be issued a full refund to the original form of payment within 7 business days of the reception of the item at figcollective.com. The item(s) must not be worn, altered or washed and be accompanied by original tags. Footwear must be accompanied by the original box in its original condition. Shipping fees are not refundable.
Please email firstname.lastname@example.org to receive a return authorization number, provide your name, order number, name of item(s) you wish to return, and reason for return. The return authorization number must be clearly written on the inside of the package. Additionally, returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of FIG COLLECTIVE.
We do not offer price adjustments or price matching.
And all sale items are final sale and / or only eligible for exchange or credit towards future purchases. Sale items cannot be refunded.
All items are eligible for a onetime exchange. The customer is responsible for shipping fee pertaining to exchanges.